Comm Air Australia (CAA) warrants that our product supplied will meet its intended design and performance criteria as stated in CAA’s specifications and is free from defective workmanship or materials. Standard terms and conditions apply as follows.

This warranty covers possible defects, faulty material, or workmanship within the specified warranty period. This is subject to the unit installation and commissioning being carried out by qualified technicians with a valid ARC licence whilst following CAA installation manual guidelines and relevant industry authorities standards. Warranty approval remains at the discretion of an authorised CAA employee upon review.

Standard warranty period covers 18 months from date of manufacture or 12 months from date of commissioning, whichever event occurs first. CAA warranty covers only approved parts and labour for 1 month from date of manufacture, beyond this date CAA will provide parts only if a warranty claim is applicable and accepted.

Comm Air Australia will only be held liable for proven and agreed defects in the air conditioners componentry itself and will not be held accountable for service calls attributed to system issues resulting from incorrect installation or operation including, but not limited to aspects such as inferior commissioning at site, poor indoor airflow balancing, poor charging of split systems, power supply issues or faulty Building Management System (BMS) etc. These types of issues have potential to cause air conditioner unit failure, but unit failures in these instances are deemed a consequence and are therefore not covered under CAA’s warranty and as such will be billed to the customer by CAA should we be called upon to address such issues. Any repairs or part replacement accepted as a warranty claim shall be performed during normal business hours by Comm Air Australia or a repair agent that has been authorised by Comm Air Australia only.

If a third-party client or acting Service Agent is requested to carry out repairs, they must seek approval via issue of a CAA Purchase Order for recompense for any labour and / or parts not supplied by CAA. Hourly rates and costs for parts and / or refrigerants are to be approved and deemed fair based on location and circumstances approved by CAA. Comm Air Australia has sole discretion as to the validity for each warranty claim, other warranties, and all liability of CAA for any loss or damage including loss of profit is expressly excluded. 

Spare parts sold or supplied by Comm Air Australia carry a one-year warranty from the date of sale and are subject to the terms and conditions of this document. 

Faulty part/s are to be returned to CAA premises for warranty assessment by the Purchaser, Service agent or the owner of the air-conditioning unit at their cost, unless advised otherwise in writing by an authorised CAA employee. Warranty may be affected should returned items be damaged in transit due to unacceptable packaging. All items returned must include the following information as a minimum – Detailed description of fault – Date unit commissioned – Date fault diagnosed – Name of Technician in attendance – Project/site – Unit model and serial number.